Troubleshooting

Select a support topic to continue.

Resolve errors that occur when logging in or starting an app.

Create a support ticket if assigning the Hybrid Drive App to a user is not applied.

Connections

Check the destination system, connection data, and firewall settings if a destination system cannot be reached.

Check the connection status and the settings of the VPN endpoint, firewall, and destination system.

Check the license, the connection, and the internal hostname of the destination system if an internal website does not load or only loads partially.

Check the network, firewall, and streaming settings if the transmission is delayed or not running smoothly.

Check printer redirection, printer drivers, and the print spooler on the Windows Server if the Hybrid Printer is missing in a browser session.

Check WinRM, the credentials, and the process history if load balancing initialization fails.

Check the settings for existing sessions if users are not connected to the expected destination system.

Restore the WinRM connection if destination systems do not appear in the pool or load balancing does not work.

Resolve errors that occur when installing a language pack on a Windows Server.