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Troubleshooting

Select a support topic to continue.

Access and login​

App start errors​

Resolve errors that occur when logging in or starting an app.

Hybrid Drive App assignment does not take effect​

Create a support ticket if assigning the Hybrid Drive App to a user is not applied.

Connections​

Potential causes of connection errors​

Check the destination system, connection data, and firewall settings if a destination system cannot be reached.

Connection Issues VPN IPsec​

Check the connection status and the settings of the VPN endpoint, firewall, and destination system.

Streaming​

Optimize streaming performance​

Check the network, firewall, and streaming settings if the transmission is delayed or not running smoothly.

Destination pools and load balancing​

Load balancing troubleshooting​

Check WinRM, the credentials, and the process history if load balancing initialization fails.

Advice on roaming user profiles and sticky sessions​

Check the settings for existing sessions if users are not connected to the expected destination system.

Processes​

WinRM troubleshooting​

Restore the WinRM connection if destination systems do not appear in the pool or load balancing does not work.

Windows Server​

Installing language packs fails​

Resolve errors that occur when installing a language pack on a Windows Server.