Most frequently asked questions

What's new?

If you are looking for our newest features, take a look at our Changelog.

Interested in news about how oneclick™ is evolving? Visit us on Linkedin or read more in our Blog.

Operation / Access

How do users access the oneclick™ VDI?

Users access the VDI based on granted rights. The oneclick™ platform transmits the image of the editing process of applications and data as a stream to the end device. High-level encryption, a shielded login service, automatic password rotation as well as multi-level authentication significantly increase security, for example compared to the native use of Microsoft’s Remote Desktop Protocol (RDP). You can find more information on the supported web browsers, end devices and operating systems as well as on the required bandwidth in our technical requirements.

Peripherals & Tools

Is it possible to integrate my printer into oneclick™?

You can use the print function in oneclick™ to create a PDF file and print it locally.

As an alternative, we offer a cloud printing service by Printix, which allows you to print remotely from your home.

Is it possible to use USB devices with oneclick™?

Since oneclick™ is 100% browser based, you currently cannot connect USB end devices directly. Due to security restrictions you cannot use them in your applications and desktops.

Currently, USB devices can only be integrated into oneclick™ using our partner solution from SEH, e.g. for dongles and other USB end devices.

Files & Everyday Use

How is the file exchange between the local end device and the VDI working?

The oneclick™ Hybrid Drive enables file exchange between the local end device and the VDI using drag-and-drop. The ability to share folders ensures secure collaboration with team members, customers and partners.