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Most frequently asked questions

What's new?​

If you are looking for our newest features, take a look at our Changelog.

Interested in news about how oneclick™ is evolving? Visit us on Linkedin or read more in our Blog

Connectivity & VPN​

Which VPN options can be connected with oneclick™?​

You can connect you infrastructure via VPN IPsec to oneclick™. With oneclick™, VPN IPsec site-to-site connections can be established via an automatic mode or an extensive manual mode. We support IKEV1 and IKEV2 with all common algorithms. More equirements you view in the article Connection via VPN IPsec.

Is oneclick™ able to replace my VPN client?​

Yes, oneclick™ can deliver your business applications and desktops in the browser to e.g. sales representatives or employees in home office without the need to install VPN software (client-to-site) on end devices.

File & Resource Management​

How is the file exchange between the local end device and the VDI working?​

The oneclick™ Hybrid Drive enables file exchange between the local end device and the VDI using drag-and-drop. The ability to share folders ensures secure collaboration with team members, customers and partners.

Is it possible to connect external storage to oneclick™?​

Yes, you will need the Professional User License, which includes the Hybrid Drive App. In this app you can connect external storage, such as SMB shares or cloud storage, such as Dropbox. The files that you want to use within your applications can then be dragged and dropped into the mounted drive “Hybrid App Share on oneclick”.

Hardware Integration​

Is it possible to use USB devices with oneclick™?​

Since oneclick™ is 100% browser based, you currently cannot connect USB end devices directly. Due to security restrictions you cannot use them in your applications and desktops.

Currently, USB devices can only be integrated into oneclick™ using our partner solution from SEH, e.g. for dongles and other USB end devices.

Is it possible to integrate my printer into oneclick™?​

You can use the print function in oneclick™ to create a PDF file and print it locally.

As an alternative, we offer a cloud printing service by Printix, which allows you to print remotely from your home.

Applications & Application Delivery​

What are the features of oneclick™?​

Overview of the oneclick™ features

oneclick™ Workspace

  • A global high availability system environment, ready for use at any time
  • Connection to existing server locations
  • Delivery of applications and data to a workspace in the browser
  • Multi-tenant capability
  • New role model for flexible assignment of rights
  • Central logging of platform and application access
  • Undock individual apps from workspace for multi-monitor use
  • Possibility to integrate external authentication providers, such as Azure AD
  • Extremely fast and robust streaming protocol even in case of low bandwidths
  • Clipboard for copy / paste
  • IP whitelisting / blacklisting
  • Two-factor authentication via Google Authenticator or SMS
  • All licensing models of MSP’s and ISV’s can be implemented (concurrent, per user, access restrictions, etc.)
  • Completely customisable workspace, including login page (whitelabel)
  • Open API integration

Cloud Ressource Manager

  • Set-up and administration of VMs in a datacentre of Microsoft Azure or 1&1 IONOS
  • Includes event profiles for switching resources on and off as well as an image functionality
  • Price orientation for VMs visible in Cloud Resource Manager
  • Import of existing deployments in the Cloud Resource Manager

Safety concept

  • Multiple layers for high security access
  • Attack prevention through active and constant monitoring
  • Several DDoS and IDS / IPS solutions, including firewall, WAF, SSL/TLS
  • Protection against unauthorised access and connection takeovers (e.g. Phishing, Man in the Middle)

oneclick™ Drive

  • Internal data exchange between locations at high speed via the oneclick™ infrastructure
  • Optional logging of all activities, e.g. for auditing
  • Central search across all connected storage units
  • Provision of download links for external users
  • More storage for the cloud drive per user on request

What types of applications can I connect and deliver in oneclick™?​

It is possible to connect the following types of applications:

  1. Connections to servers with Windows or Linux applications: You can deliver desktops, terminals or individual applications.
  2. Cloud resources with Windows or Linux applications: You can deliver desktops, terminals or individual applications.
  3. Web resources, such as internal or public websites or applications: These are opened through “browser-in-browser” technology in an isolated container managed by oneclick™ and optionally made available with single sign-on.

SSO, AD & Authentication​

Is it possible to use my SSO provider with oneclick™?​

With oneclick™, you can easily use your existing SSO provider such as Azure AD to simplify your user administration.

Other SSO providers are available on request.

oneclick™ also offers various integration options for Enterprise IAM environments.

Servers, VDI & Operating Systems​

Which server operating system version is included in the VDI packages?​

A Microsoft® Windows Server Datacenter 64-bit license for version 2019, 2022, or 2025 is included, depending on which version is supported by the respective cloud provider.

What is a Virtual Desktop Infrastruktur?​

A virtual desktop infrastructure (VDI) is an efficient form of application provision. Software applications are run at a central data centre location and operated by users via remote access. Each user is assigned their own virtual computer on a server.

How do users access the oneclick™ VDI?​

Users access the VDI based on granted rights. The oneclick™ platform transmits the image of the editing process of applications and data as a stream to the end device. High-level encryption, a shielded login service, automatic password rotation as well as multi-level authentication significantly increase security, for example compared to the native use of Microsoft’s Remote Desktop Protocol (RDP). You can find more information on the supported web browsers, end devices and operating systems as well as on the required bandwidth in our technical requirements.

Can I use Microsoft Office 365 on the VDI?​

Yes, but due to Microsoft’s licensing regulations, you can only use certain licence types. The following Microsoft licence types allow the use of the Office software on a multi-user VDI:

  • Microsoft Apps for Business
  • Office 365 E3 / E5
  • Microsoft 365 E3 / E5

To ensure consistent and audit-compliant licensing, we recommend purchasing Microsoft licenses directly through oneclick™. We are a Microsoft Cloud Solution Provider (CSP), participate in the Microsoft CSP Hoster Program, and offer licenses under the Service Provider License Agreement (SPLA).

App2App & System Communication​

Is app2app communication possible?​

Yes, it is possible that, for example, that Excel is triggered within Sage and then opened. However, both programs must be installed on the same server.

Licenses & Rights​

Do I need RDS CAL with oneclick™?​

For a single-user migration, you do not require additional Microsoft licenses. However, if you want to build a multi-user environment (via oneclick™ Cloud Resource Manager or via a connection to RDS servers), you must have a valid license for Microsoft Windows Remote Desktop Services.

Depending on the type of delivery, there are different licensing options for Microsoft Windows Server:

Delivery from our own data center (On-Premises) For this purpose you need a “Microsoft RDS Client Access Licenses” (RDS CAL)*.

Delivery from a hosted data center (Private, Public) For this purpose, you can use a “Microsoft RDS Client Access Licenses” (RDS CAL)* with active “Microsoft Software Assurance” (SA). Alternatively, you can use a “Microsoft RDS Subscriber Access Licenses” (RDS SAL) from the Microsoft SPLA License Program as part of a monthly billing. It depends on your cloud provider whether you need to license Microsoft RDS SAL yourself or whether the license is included in the cost of use.

Very often, it is assumed that no RDS licensing is required when accessing the desktop of a Windows server or applications installed on that desktop via a third party solution such as oneclick™. That’s wrong! Microsoft Windows Remote Desktop Services licensing is required when a Microsoft Windows Server Desktop or applications deployed through a Microsoft Windows Server Desktop can be accessed. It is irrelevant whether Microsoft Remote Desktop Services or any other technology is used.

Related links: License your Remote Desktop deployment

*Microsoft RDS CAL can be licensed per user or per device. In most cases, user licensing is the best option.