Performance limitations for moving images
Do you see this message in the oneclick™ menu?
For smooth streaming, you or your administrator should check whether the domain datacenter-name.oneclick.services is allowed through your firewall for port 443 TCP & UDP.
Is your application working as usual?
You can forward the message to your administrator – immediate action is not necessarily required.
Users with access to the oneclick™ Desk can adjust the streaming optimization themselves using the app tile. However, as long as this message is displayed, the Smooth videos option has no effect. The setting works as usual only after your administrator has configured the firewall rule.
Are you experiencing performance limitations?
Forward the message to your administrator. The required firewall configuration steps are described under Optimise streaming performance.