Enable UDP hole punching

To avoid increased latencies due to redirection through the relay service, enable "UDP hole punching technology" (RFC 5128) in your firewall, for a direct connection between the devices.

If you want to access the device through the oneclick™ streaming, we recommend to enable "UDP hole punching" when choosing one of the following data centers for your oneclick™ account:

Germany - Magdeburg
South Africa - Johannesburg
East China - Shanghai
Southeast Asia - Singapore

Not sure which is the right data center for you? Check your system data.

Configure your firewall according to the manufacturer's instructions to disable the process with the following names:

symmetric NAT
PAT
overload NAT
dynamic NAT
port randomization

If you have a hardware firewall in use, you can see how to enable "UDP hole punching" in the pfSense Plus firewall by means of an example.

To avoid increased latencies due to redirection through the relay service, enable "UDP hole punching technology" (RFC 5128) in your firewall, for a direct connection between the devices.​

To avoid increased latencies due to redirection through the relay service, enable "UDP hole punching technology" (RFC 5128) in your firewall, for a direct connection between the devices.