Connect end devices (Windows/Mac)

To connect through oneclick™ to a local Mac end device or an application running on it, e.g. MacBook or iMac, VNC can be used. VNC is not as performant as RDP.

To use oneclick™ to connect to a local Windows end device or an application running on it using the remote desktop protocol, you need the Pro or Enterprise version of Windows 8 or 10. Using the standard Windows version, you can remotely control appropriately configured PCs, but they do not allow remote access themselves. RDP must be enabled on this device.

In order to connect a terminal device, proceed as follows:

1. Find out the IP address of the device

• Windows
  • First look up the IP address of the device you want to connect. Here you can see how to look it up using Windows. Make a note of it.
• MAC
  • On the Mac you want to access, go to "System Preferences" > "Shares" and enable "Screen Sharing" there.
  • Then go back to "System Preferences" and open the "Network" option here.
  • You will see an IP address below the status display - make a note of it.
  • You can get more help on this at Apple by using  this link.

2. Port sharing at the example FRITZ!Box

Activate "Port forwarding" on the router or firewall and specify the public port you want to accept incoming.

Here is an example for the Speedport.

1. Log in to your FRITZ!Box.
2. Click on Permit Access in the Internet menu and then on Add Device for Sharing in the screen on the right.
3. Select "Enter the IP address manually" and then copy your IPv4 address (point 1. Find out the IP of the device) into the field. Then click New sharing at the bottom right.
4. Select MS Remote Desktop under "Application" and TCP under "Protocol". Specify a port (port 3389 is common on Windows, port 5900 on Mac). Click OK.
5. Your sharing will now appear in the list. You can use the pencil-icon to give this share a different name.
6. If required, add further devices you would like to access via oneclick™.

 

3. Connect end devices in oneclick™

If your end device does not have a fixed public IP address or a DynDNS host entry, establish a connection to your network first, e.g. via port forwarding or VPN IPsec.

1. In the "Resources" tab, click on Destinations.
2. Create a new destination by clicking on the + Icon.
3. Select the network to which your device is to be connected.
4. Assign a "destination name", e.g. My PC. You have to recognize this destination name later.
5. Enter a fixed public IP or a fixed DynDNS host entry for a dynamically changing public IP address, for example srv4.hosts.contoso.com. In many cases, this is a dynamic public IP address for which you have to set up a DynDNS first. Here you can find information on setting up a DynDNS service on a FRITZ!Box. Alternatively, you can use the free AVM service MyFRITZ! as well.
6. Enter the port you defined for your device in the FRITZ!Box. You can add further devices by clicking on the + Icon.
7. Click on Save.
8. Next, create a new destination pool.
9. Check whether your router or firewall offers the option of storing the public IP address of oneclick™ (the system establishing the connection) in an IP whitelist in order to allow port sharing exclusively from oneclick™. Please use the public IP address provided on our Whitelist IPs page.

 

4. Assign oneclick™ connection destination to users

1. Create an app configuration and select an app license.
2. In the following step, select the option Entire Desktop.
3. When using a MAC end device set the switch for "Protocol" to VNC.
4. Create an app instance for your user and assign it to him.

Make sure your device is switched on so the user is able to access it.