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Troubleshoot performance issues

Performance issues in oneclick™ can have different causes, including your internet connection, browser, or connection streaming settings. This article brings all relevant checks together so that you can identify the cause of a slow connection, choppy video, or delayed input.

Checklist at a glance​

Check the following points in order:

  1. Test your internet speed and use a LAN connection where possible
  2. Clear the browser cache and disable Memory Saver or add an exception
  3. Set the browser zoom to 100%
  4. Adjust streaming optimization to match the way you work (Depending on the administrator's settings)
  5. Check warnings about smooth streaming and forward them to your administrator

1. Check your internet connection​

A fast and stable internet connection is essential for good performance in oneclick™ because it connects your device to the remote system.

  • First, test your internet speed. For instructions, see Test your internet speed.
  • Connect your device using a LAN cable instead of WLAN where possible.
  • Disconnect devices that you do not need from your network to free up bandwidth.
  • For more ways to improve your connection, including router placement, firmware updates, and Quality of Service, see 10 tips for better internet.

2. Check and optimize your browser​

Your browser can also affect performance.

  • Clear the browser cache: A full or outdated cache can slow down your device and cause display issues. For instructions for your browser, see Clear the browser cache.
  • Disable Memory Saver: Some browsers free up memory from tabs when they become inactive. This can interrupt the connection. To disable this function for oneclick™ or add an exception, see Disable Memory Saver.

3. Set the browser zoom to 100%​

Set the browser zoom to 100% so that oneclick™ displays the Unified Workspace and apps correctly.

For more information, see System and browser zoom.

4. Adjust streaming optimization​

Depending on the administrator's settings

Do you mainly work with text-based content or with videos and animations? In either case, it’s worth adjusting the streaming optimization to suit your workflow.

  • If this feature is enabled for you, you can adjust streaming optimization directly via the gear icon on your app tile.
    • Select Low Latency if you need oneclick™ to respond quickly to your input. Videos and animations may appear less smooth with this setting.
    • Select Smooth Videos if you mainly work with videos or animations. This setting displays motion more smoothly and requires less bandwidth because it uses a different transmission method.

For detailed instructions, see Adjust streaming optimization.

5. Check warnings about smooth streaming​

If the oneclick™ menu displays a warning that a firewall setting must be adjusted for smooth streaming, the "Smooth videos" option will not take effect.

  • If the app works as expected despite the warning, you do not need to take any further action.
  • Forward the warning to your administrator. Your administrator can check and adjust the required firewall setting.

For more information, see Performance limitations for moving images.

The cause may be outside your control

Even after you complete all checks, a disruption at the cloud provider or on the server may still affect performance.
If the issues persist, contact your administrator.