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Display the QR code again

oneclick™ displays the QR code for two-factor authentication only once: during the first setup of your authenticator app. At every later login, you only enter the code from your app.

You no longer see a QR code if you:

  • use a new smartphone,
  • deleted the oneclick™ entry in your authenticator app,
  • lost your smartphone or hardware authenticator,
  • reinstalled your authenticator app.

Your administrator resets your TOTP authenticator for you. Only then does oneclick™ display the QR code again.

Set up your authenticator app again​

  1. Contact your administrator and ask them to reset your TOTP authenticator.
  2. As soon as your administrator has reset the authenticator, log in to oneclick™ again.
  3. Scan the displayed QR code with your authenticator app as described in Login to oneclick™.
Second factor by email or SMS

If you receive your code by email or SMS, there is nothing to set up again after changing devices. oneclick™ keeps sending you the code with every login.