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Login to oneclick™

Logging in to oneclick™ is done via your browser using oneclick™ credentials, Single Sign-on such as Microsoft Entra ID, or existing Active Directory credentials.

Depending on your organization's configuration, two-factor authentication may also be required.

After a successful login, you gain access to your applications or desktops: your remote systems. You may need to enter your Windows credentials if they are not managed by your administrator.

1. Open browser​

Open your browser and access one of the following links:

2. Enter credentials​

Login with oneclick™ credentials​

  • You have received an email from oneclick™ or your administrator has provided you with a Password.
    Check your spam folder if necessary.
  • Click "Get started" in the email.
  • Enter the Email address the invitation was sent to and set your own Password.

Learn why you need to set a oneclick™ password.

Login with Active Directory credentials​

If you have previously logged in using Active Directory credentials, you can continue to use them.
Enter your email address and your known password.

Login with Entra ID or other Single Sign-on providers​

If you have your Entra ID credentials, click Login with Entra ID and log in as usual.

oneclick login form with fields for email address and password, along with buttons for standard login and single sign-on via Entra ID or Google

Reset password only with oneclick™ login credentials

The Reset password function is only available when using oneclick™ credentials. If you log in via another system, contact your administrator to reset your password.


3. Enter Two-factor authentication (optional)​

After logging in, oneclick™ either redirects you directly or prompts you to enter a second factor. The following options are available:

  • TOTP authenticator or hardware authenticator
  • Email or SMS

TOTP app or hardware authenticator​

Two-factor authentication setup screen showing a QR code to scan with an authenticator app and a manual key entry field

Hardware authenticator as an alternative

Instead of a TOTP app on your smartphone, you can also use a hardware authenticator. This is a separate device that generates time-based one-time passwords (TOTP). When purchasing, make sure the device supports the TOTP standard and can read QR codes.

Follow the instructions on the screen:

  1. Scan the displayed QR code with your authenticator app or your hardware authenticator.
  2. Click Next.
  3. Enter the displayed Code.
  4. Click Login.

Your TOTP authenticator is now set up.

Invalid code:

If your code does not work, check whether the time on your smartphone or hardware authenticator is set correctly.

Email or SMS​

  1. You receive a code via email or SMS for your login.
  2. Enter this Code.
  3. Click Login.

4. Login to the remote system​

There are different ways to access your remote system, application, or desktop depending on your administrator's configuration.

Direct start of the remote system​

1. Enter Windows credentials (optional)​

Depending on your administrator's configuration, you may need to enter your remote system credentials. Optionally select Save login data and click Validate.

Windows Desktop login dialog with fields for username and password, a Save login data checkbox, and a VALIDATE button

2. Start the remote system​

oneclick™ connects you to the configured program or Windows desktop.

Browser window showing the oneclick logo with Starting Windows Desktop message and a progress bar

Is the login to the remote system unsuccessful? Perform the troubleshooting steps as described in the article Remote system not starting.

3. Access remote system​

Once oneclick™ has successfully connected to the remote system, you are logged in and can start working.

Windows Desktop showing application shortcuts including Recycle Bin, PowerPoint, Word, Excel, and others

Find more tips in first steps in the oneclick™ workspace.

oneclick™ Desk​

1. Select application​

You will first land on the oneclick™ Desk. From here, you can access the required applications or the Windows desktop.

oneclick Desk displaying application tiles for Admin, Hybrid Drive, My Program, Windows Desktop, and My Cloud PC

2. Enter Windows credentials (optional)​

If your administrator has not entered any credentials for accessing your Windows system, you can enter them here yourself. Find more information about this in Controls on App Tiles.

oneclick Desk with a configuration icon and Edit configuration tooltip visible on the Windows Desktop tile

3. Start program or Windows desktop​

Click the corresponding tile to start the program or Windows desktop.

oneclick Desk interface showing a loading screen with the oneclick logo and Starting Windows Desktop progress bar

Is the login to the remote system unsuccessful? Perform the troubleshooting steps as described in the article Remote system not starting.

4. Access remote system​

Once oneclick™ has successfully connected to the remote system, you are logged in and can start working.

Windows Desktop with application shortcuts accessed through the oneclick Desk interface

Find more tips in first steps in the oneclick™ workspace.


Access to remote system via remote desktop programs​

Using the gateway feature, you can securely connect to your remote system via:

  • Remote Desktop Connection (RDP) on Windows

  • Remote Desktop Manager (RDM) on macOS/Linux

    Icons for oneclick Gateway (left) and Remote Desktop Manager (right)

Details on accessing your system via remote desktop programs can be found under Access to Remote Systems via Remote Desktop Apps.