Does your firewall restrict the access to subdomains of permitted Internet pages?
Add, in addition to the oneclick™ core, the subdomains for the following URLs to the allowlist (formerly whitelist).
| DNS entry for login via oneclick.services |
|---|
| demo.oneclick.services |
| api.oneclick.services |
| app.oneclick.services |
| apps.oneclick.services |
| logtrack.oneclick.services |
| mqtt.oneclick.services |
| DNS entry for login via de.oneclick.services |
|---|
| de-demo.oneclick.services |
| de-api.oneclick.services |
| de-app.oneclick.services |
| de-apps.oneclick.services |
| de-logtrack.oneclick.services |
| de-mqtt.oneclick.services |
Is an incorrect font displayed in oneclick™ or is the oneclick™ support chatbubble missing?
Add the following DNS entries with port 443 and outgoing traffic to the allowlist on the accessing client, in addition to the ingoing IP address.
| DNS entry | Purpose |
|---|
| browser-update.org: 443 Outgoing | Checks if the browser is out of date |
| static.small.chat: 443 Outgoing | Function for the chat bubble |
| avatar.small.chat: 443 Outgoing | Function for the chat bubble |
| geolocation-db.com: 443 Outgoing | Function for the chat bubble |
| amazonaws.com: 443 Outgoing | Function for the chat bubble |
| slackchatv1.firebaseio.com: 443 Outgoing | Function for the chat bubble |