General Issues

Is app2app communication possible?

Yes, it is possible that, for example, that Excel is triggered within Sage and then opened. However, both programs must be installed on the same server.

Is it possible to test oneclick™ for free?

Yes, you can test oneclick™ for 14 days, free of charge. Simply register for the trial.

In which languages is oneclick™ available?

The administration area and the user interface of oneclick™ are available in German and English. You can change the language within the system at any time.

Which cloud providers are supported by oneclick™?

We are continuously integrating more cloud providers. Currently, we support the following:

  • Microsoft Azure

Upon project request you can also connect your own cloud or data centre and automatically deliver computing power via oneclick™.

Is a backup solution available in oneclick™?

You can use any system as a backup system. If you have no preference, we will be happy to advise you. Get in touch with us.

Is it possible to connect external storage to oneclick™?

Yes, you will need the Professional User License, which includes the Hybrid Drive App. In this app you can connect external storage, such as SMB shares or cloud storage, such as Dropbox. The files that you want to use within your applications can then be dragged and dropped into the mounted drive “Hybrid App Share on oneclick”.

Is an on-premises version of oneclick™ available?

No, not yet. But we have already received many requests for this and have included it in our roadmap. A release date has not been announced yet.

What types of applications can I connect and deliver in oneclick™?

It is possible to connect the following types of applications:

  1. Connections to servers with Windows or Linux applications:
    You can deliver desktops, terminals or individual applications.
  2. Cloud resources with Windows or Linux applications:
    You can deliver desktops, terminals or individual applications.
  3. Web resources, such as internal or public websites or applications:
    These are opened through “browser-in-browser” technology in an isolated container managed by oneclick™ and optionally made available with single sign-on.

Where is my data stored?

Data security has highest priority for oneclick™. Our servers are located at various cloud providers in the EU. Servers and therefore your data are protected by the strict EU-GDPR. Outside the EU, various cloud providers are used from oneclick™ worldwide.

Is it possible to additionally secure my oneclick™ applications?

You can restrict access to the oneclick™ Workspace using 2-factor authentication via SMS or Google Authenticator from any IP address. In addition, you are able to black or whitelist certain IP addresses.

Apart from this, you can also secure sensitive applications individually.

Is oneclick™ able to replace my VPN client?

Yes, oneclick™ can deliver your business applications and desktops in the browser to e.g. sales representatives or employees in home office without the need to install VPN software (client-to-site) on end devices.

What differentiates oneclick™ from Microsoft RDS?

oneclick™ does not see itself as a replacement for Microsoft RDS but much more as a refinement of this service.

oneclick™ additionally offers:

  • The consolidation of apps from different locations and delivery of legacy applications, such as AS400 or HP-UX, directly native in HTML5.
  • Data exchange from different locations via SMB shares and central access in oneclick™.
  • Multi-tenant platform with cloud orchestration and simple user interface.
  • oneclick™ represents an additional security layer with various proxy options for the protection of applications.

Do I need RDS CAL with oneclick™?

If you use a oneclick™ Cloud Resource Manager instance with oneclick™ subscription, “Microsoft RDS Subscriber Access Licenses” (RDS SAL) will be licensed from oneclick™ and charged as part of the cloud resources usage. In this case, you don’t have to take care of any further aspects.

For all other connections, whether your own subscription via the Cloud Resource Manager or connections to RDS servers, you must have a valid license for Microsoft Windows Remote Desktop Services.

Depending on the type of delivery, there are different licensing options for Microsoft Windows Server:

Delivery from our own data center (On-Premises)
For this purpose you need a “Microsoft RDS Client Access Licenses” (RDS CAL)*.

Delivery from a hosted data center (Private, Public)
For this purpose, you can use a “Microsoft RDS Client Access Licenses” (RDS CAL)* with active “Microsoft Software Assurance” (SA).
Alternatively, you can use a “Microsoft RDS Subscriber Access Licenses” (RDS SAL) from the Microsoft SPLA License Program as part of a monthly billing.
It depends on your cloud provider whether you need to license Microsoft RDS SAL yourself or whether the license is included in the cost of use.

Very often, it is assumed that no RDS licensing is required when accessing the desktop of a Windows server or applications installed on that desktop via a third party solution such as oneclick™. That’s wrong! Microsoft Windows Remote Desktop Services licensing is required when a Microsoft Windows Server Desktop or applications deployed through a Microsoft Windows Server Desktop can be accessed. It is irrelevant whether Microsoft Remote Desktop Services or any other technology is used.

Related links:

*Microsoft RDS CAL can be licensed per user or per device. In most cases, user licensing is the best option.

Is it possible to integrate my printer into oneclick™?

You can use the print function in oneclick™ to create a PDF file and print it locally.

As an alternative, we offer a cloud printing service by Printix, which allows you to print remotely from your home.

Is it possible to use USB devices with oneclick™?

Since oneclick™ is 100% browser based, you currently cannot connect USB end devices directly. Due to security restrictions you cannot use them in your applications and desktops.

Currently, USB devices can only be integrated into oneclick™ using our partner solution from SEH, e.g. for dongles and other USB end devices.

Is it possible to use my SSO provider with oneclick™?

With oneclick™, you can easily use your existing SSO provider such as Azure AD to simplify your user administration.

Other SSO providers are available on request.

oneclick™ also offers various integration options for Enterprise IAM environments.

What are the features of oneclick™?

Overview of the oneclick™ features

oneclick™ Workspace

  • A global high availability system environment, ready for use at any time
  • Connection to existing server locations
  • Delivery of applications and data to a workspace in the browser
  • Multi-tenant capability
  • New role model for flexible assignment of rights
  • Central logging of platform and application access
  • Undock individual apps from workspace for multi-monitor use
  • Possibility to integrate external authentication providers, such as Azure AD
  • Extremely fast and robust streaming protocol even in case of low bandwidths
  • Clipboard for copy / paste
  • IP whitelisting / blacklisting
  • Two-factor authentication via Google Authenticator or SMS
  • All licensing models of MSP’s and ISV’s can be implemented (concurrent, per user, access restrictions, etc.)
  • Completely customisable workspace, including login page (whitelabel)
  • Open API integration

Cloud Resource Manager

Safety concept

  • Multiple layers for high security access
  • Attack prevention through active and constant monitoring
  • Several DDoS and IDS / IPS solutions, including firewall, WAF, SSL/TLS
  • Protection against unauthorised access and connection takeovers (e.g. Phishing, Man in the Middle)

oneclick™ Drive

  • Internal data exchange between locations at high speed via the oneclick™ infrastructure
  • Optional logging of all activities, e.g. for auditing
  • Central search across all connected storage units
  • Provision of download links for external users
  • More storage for the cloud drive per user on request