Functions overview

Overview of the most important features

  •  Cloud control plane
    • Implementation of DaaS operations (managed and maintained by oneclick)
    • Connections possible to VMs hosted in a public cloud or with any IaaS service provider
    • Provision and management of computing and storage resources from various integrated cloud providers
    • Management of cloud-based infrastructure resources
    • Multicloud and hybrid deployment options
  • Remote desktop protocol
    • Highly encrypted protocol enables secure access to virtual desktops and remote deployment of applications
    • Optional secure access via various current web browser-based oneclick™ Streaming or via the native Microsoft RDP client available on the end user device (as well as compatible third-party solutions) using oneclick™ Gateway technology
  • Connection of end devices with different OS technologies possible
    • Microsoft Windows, Apple macOS, Apple iOS, Linux, Android, Google Chrome OS
    • Thin Clients (z.B. Igel, Lenovo)
  • Management of users, user profiles, groups, policies and resource and application assignments
  • Monitoring and supervision of virtual desktop and remote application usage, user experience, connection quality and destination system performance
  • Options for application hosting (“published apps” or “remote apps”) and support for application masking
  • Orchestration of persistent and non-persistent compute and storage resources and user profiles for the deployment of Microsoft Windows Remote Desktop using Microsoft Windows Server operating systems (Windows Server 2019, 2022 and 2025) for single or multi session instances and Microsoft Windows Client operating systems (Windows 10 / 11)
  • Image management technology to allow central updating or management of VMs
  • Support for GPU workloads for rendering (3D, CAD) and compute (AI, HPC)
  • Integration or extension of the clients network into DaaS environments
  • Integration of IT service management tools (ITSM) and configuration management databases (CMDB) possible
  • Integration of tools for digital employee experience (DEX) or digital experience monitoring (DEM)

 

 

A detailed overview follows:

Advanced Networking

  • Integration or extension of the client’s network into the DaaS environment (via managed VPN)
  • Software defined networking SD WAN via oneclick™ Mesh, Network Security Groups
  • Streaming protocol
    • Dynamic compression, session reliability: the end user can resume an interrupted session as it is maintained by oneclick™ Streaming and oneclick™ Gateway
  • Network traffic is prioritised internally on the oneclick™ Streaming and Gateway servers/clusters
  • Adaptive transport: Switch between UDP and TCP depending on availability and connection speed

 

Business Continuity

Network-Balancing (coming soon)

  • Possibility to select oneclick™ Mesh, Public IP or VPN as different connection options for a destination system VM (oneclick™ Mesh, Public IP, VPN) and to store these as fallback connections based on performance metrics and rules

Load Balancing

  • Global server load balancing based on real-time metrics, including CPU load, RAM consumption and number of users per destination (no round robin distribution)
  • Automatic failover in case of server issues
  • Automatic connection reconnect to an alternatively available resource
  • Can be used without Microsoft Connection Broker

Autoscaling

  • Automatic replacement of failed or unavailable servers
  • Use of custom images next to cloud provider images for automated creation of new servers
  • Server deployments in multiple availability zones possible
  • Support for single user and multi session scenarios
  • Mixed use of persistent and non-persistent VMs possible

Backup

  • Backup & Disaster recovery via managed services

Compliance

  • ISO 27001:2022
  • SOC 2 (in implementation, from mid-2025)

 

Cost Optimization

  • Display of a price indication for the planned use of virtual machines, images and storage size in the oneclick™ administration portal
  • Powermanagement
    • Eventprofiles for automatic start and stopp of virtual machines
    • Postponement of the shutdown of a VM up to 30 minutes possible
  • Load Balancing
    • No Microsoft Connection Broker necessary
  • Autoscaling
    • Automated creation and deletion of virtual machines on demand
    • Cost reduction, power management, multi session support
  • Full support of multi session VDIs (Terminal Services)
  • Storage efficiency
    • Support of several storage solutions: S3 and Cloud Storage, e.g. Azure File Storage
    • Support for centralised user profile management

 

Custom Configurations

VM type support

  • Support for single session, multi session, single user, multi user, remote apps / published apps
  • Support for various VM types and flavours
  • Management integration of currently 12 international cloud providers
  • Possibility to use Golden Image technology for persistent VMs
  • Possibility to use the autoscaling function for single user and multi user scenarios, for a mixture of persistent and non-persistent VMs

Client options (browser-only or full client)

  • Full browser access support with a wide range of supported features and excellent streaming performance
  • Client access via native RDP clients with oneclick™ Gateway possible – no own client necessary

Network connectivity options

  • Connection via public IP address, VPN, oneclick™ Mesh (SD WAN)
  • Support of Network Security Groups (NSGs) for integrated cloud providers
  • Multicloud support across public and private clouds (12 cloud providers)

Customize user experience

  • Complete white-label customisation of the oneclick™ platform possible
  • Messaging on different operating systems possible
  • Documented oneclick™ platform API for utilisation and automation of all functions
  • Automatic VDI customisation via oneclick™ Processes

Process Automation

  • Creation of processes from Windows tasks via oneclick™ Processes
  • Creation of event profiles for the automated execution of processes on destinations

 

Endpoints

  • Full support for native RDP clients or web browsers on end devices under Microsoft Windows, Apple macOS, Google ChromeOS and Linux as well as mobile operating systems, e.g. Google Android and Apple iOS
  • Full support for Microsoft Windows Remote Desktop using Microsoft Windows Server operating systems (Windows Server 2019, 2022 and 2025) for single or multi session instances as well as Microsoft Windows client operating systems (Windows 10 / 11)
  • Support for thin clients (e.g. Igel, Lenovo)
  • Web browser use of high-performance oneclick™ Streaming with a wide range of functions
    • Multiple monitor support
    • Clipboard support
    • Printing support
    • Webcam/mic support
    • File up-/download

 

Global Support Operations

VDI Support services

  • Various premium support packages for active assistance with troubleshooting and resolution, up to 24/7 on 365 days via multilingual helpdesk and phone hotline
  • Professional onboarding services for installation, configuration, and optimization
  • Modern managed service packages for patch management, security, backup, and more

Integration

  • Full support of various Endpoint Protection Platforms (EPPs) and Endpoint Detection and Response (EDR) tools without limitations
  • Support of Unified Endpoint Management (UEM) tools and service management tools via oneclick™ API (all platform features accessable via API)
  • Full support of Digital Experience Monitoring (DEM)- or Digital Employee Experience (DEX) tools including own monitoring capabilities:
    • Minimization of lags and connection problems through optimized network latency
    • Use of edge computing for better performance
    • Automated troubleshooting (platform service)
    • Real-time monitoring of the end user experience
    • Feedback loops for continuous product improvement

 

Management Services

  • Possibility of integrating a first-level helpdesk directly into the oneclick™ platform
  • Chat tool for direct contact with the first-level helpdesk
  • Optional screen recording in the platform for improved oneclick support assistance
  • Image management for multiple cloud providers possible
  • Support for application layering via Microsoft FS Logix
  • Support for user profile management via Microsoft FS Logix
  • Utilisation of platform functions via AI/ML possible
  • OS and third-party patching via platform process automation
  • Capacity and performance reporting via oneclick™ dashboard
  • Network diagnostics for latency monitoring in the oneclick™ dashboard

 

Multicloud, hybrid cloud and hybrid on prem

  • Single control plane for multicloud management via hybrid deployments (cloud and on prem) to cloud bursting
  • Direct integration of currently 12 cloud providers
  • Support for multiple regions and availability zones per cloud provider
  • Support of the following regions:
    • Europe
    • North and South America
    • Middle East and Africa (EMEA)
    • Asia/Pacific (APAC)

 

Peripheral Support

When using oneclick™ RDP streaming via web browser as HTML 5 client

  • Printing on locally connected printers via oneclick™ PDF Printer
  • Direct webcam and microphone support for use in applications such as Microsoft Teams, Zoom or Webex

When using native RDP client via oneclick™ RDP gateway

Windows

  • via pre-installed app ‘Remote Desktop Connection” (MSTSC)

Mac/Linux

  • via the “Remote Desktop Manager” app

Support for peripheral devices:

  • Network printers
  • USB devices
  • Common access cards [CACs]
  • Smart cards
  • Proximity cards
  • Point-of-sale [POS] devices
  • Bar code scanners
  • 3D mice
  • Signature pads
  • Dictaphone

 

Rich Graphics

  • GPU accelerated playback up to 4K support for up to 4 monitors
  • Streaming of 4K videos possible

 

Security Operations

Role-based access control

  • Role Based Access Control (RBAC) via oneclick™: app distribution and roles and policies in the platform

Single Sign on (SSO) & Multifactor authentication (MFA)

  • Support for oAuth 2, Okta, Entra ID and others
  • Synchronisation with Entra ID and Active Directory Domain Services AD DS (LDAP/LDAPS)
  • Multiple multifactor authentication via TOTP, SMS, email and more

 

Data flow management

  • Clipboard can be activated and deactivated
  • Private pass-through storage via oneclick™ Hybrid Drive
  • Managed security operations and services
    • Security Operations Centre (SOC)
    • Unified protection, detection, and response against cyber threats
    • Unified XDR and SIEM protection for endpoints and cloud workloads
    • Extended Detection and Response (XDR)
    • Extended Exposure Management (XM)
    • Data Loss Prevention (DLP)
    • Enterprise password management vault

 

Virtual Machine Options

Support of:

  • Windows Client OS (Microsoft Windows 10/11)
  • Windows Server OS and terminal server (Microsoft Windows 2019/2022/2025)
  • Linux (almost all current distributions)
  • Microsoft server roles, e.g. RDSH, Active Directory Domain Services
  • Different compute instances-types/flavours (all from supported cloud providers)
  • Persistent VMs
  • Nonpersistent VMs (via Autoscaling-, Golden Image feature)
  • Published applications (Remote app, initial Program)