General Questions

What is a Virtual Desktop Infrastructure?

A virtual desktop infrastructure (VDI) is an efficient form of application provision. Software applications are run at a central data centre location and operated by users via remote access. Each user is assigned their own virtual computer on a server.

How do users access the oneclick™ VDI?

Users access the VDI based on granted rights. The oneclick™ platform transmits the image of the editing process of applications and data as a stream to the end device. High-level encryption, a shielded login service, automatic password rotation as well as multi-level authentication significantly increase security, for example compared to the native use of Microsoft’s Remote Desktop Protocol (RDP). You can find more information on the supported web browsers, end devices and operating systems as well as on the required bandwidth in our technical requirements.

Can I use Microsoft Office 365 on the VDI?

Yes, but due to Microsoft’s licensing regulations, you can only use certain licence types. The following Microsoft licence types allow the use of the Office software on a multi-user VDI:

  • Microsoft Apps for Business
  • Office 365 E3 / E5
  • Microsoft 365 E3 / E5

To ensure consistent and audit-proof licensing, we recommend booking Microsoft licences directly via oneclick™. We are a Microsoft Cloud Service Provider (CSP), participate in the Microsoft Qualified Multitenant Hoster (QMTH) programme and offer licences from the Service Provider Licence Agreement (SPLA).

How is the file exchange between the local end device and the VDI working?

The oneclick™ Hybrid Drive enables file exchange between the local end device and the VDI using drag-and-drop. The ability to share folders ensures secure collaboration with team members, customers and partners.

What if I already use individual solutions from the packages or want to use other solution providers?

You can add or deselect the individual third-party components, such as Managed Security (server protection from F-Secure), Managed Backup (backup solution from Acronis) or the Subscriber Access License (SAL) from Microsoft individually in the ordering process.

Which server operating system version is included in the VDI packages?

A Microsoft® Windows Server 2016 Data Center 64 bit license is included.

Is app2app communication possible?

Yes, it is possible that, for example, that Excel is triggered within Sage and then opened. However, both programs must be installed on the same server.

Is it possible to use my SSO provider with oneclick™?

With oneclick™, you can easily use your existing SSO provider such as Azure AD to simplify your user administration.

Other SSO providers are available on request.

oneclick™ also offers various integration options for Enterprise IAM environments.

Do I need RDS CAL with oneclick™?

For a single-user migration, you do not require additional Microsoft licenses. However, if you want to build a multi-user environment (via oneclick™ Cloud Resource Manager or via a connections to RDS servers), you must have a valid license for Microsoft Windows Remote Desktop Services.

Depending on the type of delivery, there are different licensing options for Microsoft Windows Server:

Delivery from our own data center (On-Premises)
For this purpose you need a “Microsoft RDS Client Access Licenses” (RDS CAL)*.

Delivery from a hosted data center (Private, Public)
For this purpose, you can use a “Microsoft RDS Client Access Licenses” (RDS CAL)* with active “Microsoft Software Assurance” (SA).
Alternatively, you can use a “Microsoft RDS Subscriber Access Licenses” (RDS SAL) from the Microsoft SPLA License Program as part of a monthly billing.
It depends on your cloud provider whether you need to license Microsoft RDS SAL yourself or whether the license is included in the cost of use.

Very often, it is assumed that no RDS licensing is required when accessing the desktop of a Windows server or applications installed on that desktop via a third party solution such as oneclick™. That’s wrong! Microsoft Windows Remote Desktop Services licensing is required when a Microsoft Windows Server Desktop or applications deployed through a Microsoft Windows Server Desktop can be accessed. It is irrelevant whether Microsoft Remote Desktop Services or any other technology is used.

Related links:

*Microsoft RDS CAL can be licensed per user or per device. In most cases, user licensing is the best option.
What differentiates oneclick™ from Microsoft RDS?

oneclick™ does not see itself as a replacement for Microsoft RDS but much more as a refinement of this service.

oneclick™ additionally offers:

  • The consolidation of apps from different locations and delivery of legacy applications, such as AS400 or HP-UX, directly native in HTML5.
  • Data exchange from different locations via SMB shares and central access in oneclick™.
  • Multi-tenant platform with cloud orchestration and simple user interface.
  • oneclick™ represents an additional security layer with various proxy options for the protection of applications.
Is oneclick™ able to replace my VPN client?

Yes, oneclick™ can deliver your business applications and desktops in the browser to e.g. sales representatives or employees in home office without the need to install VPN software (client-to-site) on end devices.

Where is my data stored?

Data security has highest priority for oneclick™. Our servers are located at various cloud providers in the EU. Servers and therefore your data are protected by the strict EU-GDPR. Outside the EU, various cloud providers are used from oneclick™ worldwide.