Why is my connection not working?

Several reasons can be given for a non-functioning connection.

  1. Check the internet connection of your server location and your local device.
  2. Please check your details. To do so, go to Connections in the menu under “Resources” and click on , to open the detail page of the corresponding connection. Also check the specified destinations.
  3. By clicking , you navigate back to the overview. Click and compare the settings of your connections firewall with the information in the PDF.

If the issue is still not resolved, please contact our support team.

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